Dear Hugging Face Team,
I am writing to you regarding a critical situation with my bill (support-cf). I was shocked to discover that my current usage bill has risen to over $840.
I am an individual developer working on a small project, and these charges are financially devastating to me. I am requesting that you review and cancel/refund these charges, as they were incurred due to a software bug and not intentional commercial use.
Situation: I created several instances (support-cf/InstantIDTest3, Test4, etc.) using A100 GPUs for testing. I clearly set the “Sleep after 5 minutes” parameter to avoid high costs. I expected these instances to be shut down immediately after my short tests.
Technical reason: While investigating why the spaces had been running continuously for over 140 hours, I discovered a critical error in my backend code. I used Python gradio_client to connect to these spaces via API. My code initiated new Client() connections for requests but failed to properly close the WebSocket connections (client.close()). These “leaked” open connections prevented your system from detecting inactivity, keeping the Spaces in a ‘Running’ state indefinitely as “zombie processes,” even though I was not actively using them.
Corrective actions I took:
I immediately stopped and downgraded all expensive GPU Spaces to Free CPU to stop further billing.
I fixed my code to ensure that all API connections are explicitly closed to prevent this situation from recurring.
I completely stopped my server and changed the Access Token, but the charges continue, and I don’t understand why, and whether it’s my fault or not. Please help me understand this situation.
My request: Since this usage was completely unintentional and caused by a bug in the code that bypassed the sleep timer, I ask you to cancel the current debt and refund the payments already made. As an independent developer, I cannot afford such expenses for resources that were idle due to an error.
I am a loyal Hugging Face user and hope for your understanding in this matter.Thank you for your time and assistance.
Thank you for your time and help.
Best regards, Mikhailo