human
That, and the liability the owner/manager takes on if just one other employee decides to be an idiot and do something, totally unbeknownst to the owner/manager, that puts the organization or owner(s) at risk of being sued.  Scoff if you want, and there are a handful on here that I know will frowny face me as soon as they see this post, but one cannot deny that this is a very real possibility/likelihood.  Perhaps more so in a blue collar environment like a tire shop than, say, an accountant's or physician's office, etc.
gpt
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